Terms & Conditions

Welcome to Mofassel. By accessing or using our website (https://mofassel.com/), you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our services.

1. General Terms

By using this website, you confirm that you are at least 18 years old or using the website under the supervision of a legal guardian.

We reserve the right to update, modify, or change these Terms & Conditions at any time without prior notice.

2. Products & Services

All products/services listed on our website are subject to availability. We reserve the right to limit quantities or discontinue any product without prior notice.

Product descriptions, pricing, and availability may change at any time.

3. Pricing & Payment

All prices are listed in BDT (Bangladeshi Taka).

We accept secure online payments through trusted payment gateways including SSLCOMMERZ.

Important Tax Note:
SSLCOMMERZ holds a valid Tax Exemption Certificate. Therefore, no tax will be applied to invoices or charges issued to SSLCOMMERZ.

4. Delivery Policy

• Inside Dhaka: Delivery within 5 working days
• Outside Dhaka: Delivery within 10 working days

Delivery timelines may vary due to unforeseen circumstances.

5. Return & Refund Policy

• Refund requests are processed within 7–10 working days from the date of submission.
• Refund requests must be initiated through the SSLCOMMERZ merchant panel.
• Approved refunds will be processed through the original payment method.

6. Customer Claim Policy

Customers may raise a claim through their card issuer bank within 120 days (for local/international Visa/MasterCard) if the product/service is not delivered.

In such cases, the merchant must provide valid delivery confirmation documents.

7. Fraud Prevention Policy

SSLCOMMERZ uses an automated fraud detection system. Suspicious transactions may be held for verification.

Customers may be required to provide:

• Photo identity (Passport/Driving License)
• Card verification (first 6 and last 4 digits)

Failure to provide required documents may result in payment reversal without prior notice.

8. Stock Availability

All products displayed on the website are subject to stock availability. We strive to keep stock information updated, but discrepancies may occur.

9. Privacy Policy

We are committed to protecting your personal information. Please review our Privacy Policy for details on how your data is collected, used, and protected.

10. About Us

Mofassel is a trusted platform focused on halal income, real estate solutions, and value-driven services in Bangladesh.

We aim to provide transparent, ethical, and customer-focused services aligned with Islamic values.

11. Contact Information

For any queries, please contact us:

• Phone: 01768608427, 01768608427
• Email: mofassel.me@gmail.com
• Address: 1 Chamelibagh, Paradise Bhuiyan Center, Lift-3 & 4, 423 Malibagh, Dhaka-1217

12. Legal Information

• Trade License No: TRAD/DSCC/016282/2022
• TIN Certificate No: 350866883677

13. Governing Law

These Terms & Conditions shall be governed and interpreted in accordance with the laws of Bangladesh.

14. Acceptance of Terms

By using this website, you agree to all the Terms & Conditions stated above. If you do not agree, please do not use our website.