Return & Refund Policy (For Digital Products)

Welcome to Mofassel. This policy outlines the terms for returns and refunds applicable to digital products.

1. Nature of Digital Products

All products sold on our website are digital in nature (e.g., eBooks, online courses, training materials, downloadable content).

Once a digital product is delivered or accessed, it is considered consumed.

2. No Return Policy

Due to the nature of digital products:

• Returns are not applicable once the product has been delivered or accessed
• We do not accept returns for digital downloads or online access products

3. Refund Policy

We maintain a fair refund policy under specific conditions:

🔹 Eligible for Refund (Only if):

• Product was not delivered after successful payment
• Customer was wrongly charged (duplicate transaction)
• Technical issue prevented access and was not resolved within reasonable time

🔹 Refund Timeline

• Refund requests are processed within 7–10 working days
• Refund must be requested through the SSLCOMMERZ merchant panel
• Approved refunds will be credited to the original payment method

4. Non-Refundable Cases

Refunds will not be provided in the following situations:

• Change of mind after purchase
• Lack of understanding of the product
• Already accessed/downloaded content
• Failure to check product details before purchase

5. Access & Delivery

• Digital products are delivered instantly or within a short time after successful payment
• Access details will be sent via email or provided on the website

If you do not receive access, please contact us immediately.

6. Customer Claim Policy

Customers may raise a claim through their issuing bank within 120 days (Visa/MasterCard) if the product/service is not delivered.

In such cases, the merchant must provide valid proof of delivery (e.g., email delivery logs, access records).

7. Fraud & Security Policy

SSLCOMMERZ uses automated fraud detection systems. Suspicious transactions may require verification:

• Photo ID (Passport/Driving License)
• Card verification (first 6 & last 4 digits)

Failure to provide required documents may result in transaction reversal.

8. Contact Information

For any issues related to access, refund, or support:

• Phone: 01768608427, 01768608427
• Email: mofassel.me@gmail.com
• Address: 1 Chamelibagh, Paradise Bhuiyan Center, Lift-3 & 4, 423 Malibagh, Dhaka-1217

9. Legal Information

• Trade License No: TRAD/DSCC/016282/2022
• TIN Certificate No: 350866883677

10. Policy Updates

We reserve the right to update this policy at any time without prior notice.

11. Acceptance

By purchasing any digital product from our website, you agree to this Return & Refund Policy.